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Refund Policy

Effective Date: 01/06/2024

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1. Introduction

 

At PB Services NSW, we strive to provide the best possible experience for our users. This Refund Policy outlines the conditions under which refunds will be granted for services booked through our Website. By using our Website, you agree to the terms of this Refund Policy.

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2. Services Covered This Refund Policy applies to all cleaning and professional services booked through PB Services NSW.

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3. Eligibility for Refunds Refunds may be issued under the following circumstances:

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3.1 Cancellation by Service Provider:

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  • If the service provider cancels the appointment before the scheduled time, you are eligible for a full refund.

 

3.2 Service Not Delivered:

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  • If the service provider fails to deliver the service at the agreed-upon time and location, you are eligible for a full refund.

 

3.3 Unsatisfactory Service:

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  • If you are not satisfied with the quality of the service provided, you must contact us within 24 hours of the service completion. We will investigate the issue, and if we determine that the service was unsatisfactory, you may be eligible for a partial or full refund at our discretion.

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3.4 Incorrect Charges:

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  • If you believe you have been incorrectly charged, please contact us within 30 days of the charge. We will review your claim and issue a refund if the charge was made in error.

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4. Refund Process

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4.1 Requesting a Refund:

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  • To request a refund, please contact our customer support team at [info@pbservicesnsw.com] with your booking details and the reason for the refund request.

 

4.2 Review and Approval:

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  • Our team will review your request and notify you of the approval or rejection of your refund within 7 business days. We may request additional information or documentation to process your request.

 

4.3 Refund Method:

  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

 

5. Non-Refundable Situations Refunds will not be issued in the following situations:

 

5.1 Late Cancellations:

  • If you cancel a service within 24 hours of the scheduled appointment time, you will not be eligible for a refund.

 

5.2 Partial Completion:

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  • If the service provider has started the service but did not complete it to your satisfaction, refunds will be issued at our discretion based on the investigation.

 

5.3 No-Show by Client:

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  • If you fail to be present at the agreed-upon time and location for the service, you will not be eligible for a refund.

 

6. Changes to This Refund Policy We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

 

7. Contact Us If you have any questions about this Refund Policy, please contact us:

 

Thank you for choosing PB Services NSW. We value your business and are committed to providing you with quality services and support.

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